ARTP Complaints Policy

ARTP views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person or organisation that has made the complaint.

Our procedure is:

• To provide a fair complaints procedure which is clear and easy to use for anyone wishing to make a complaint.
• To publicise the existence of our complaints policy so that people know how to contact us to make a complaint.
• To make sure everyone at ARTP knows what to do if a complaint is received.
• To make sure all complaints are investigated fairly and in a timely manner.
• To make sure that complaints are, wherever possible, resolved and that relationships are repaired.
• To gather information which helps us to improve what we do.

Our full complaints procedure is outlined by downloading the ARTP complaints policy here